Reference

How bdtk10 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process deposits through bKash, Nagad, or Rocket, and keep your sessions secure.

Account data kept securebKash, Nagad, Rocket payment data protectedYour rights clearly statedContact path always openJurisdiction-dependent access
bdtk10 How bdtk10 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review, update, or remove personal data on your account, our support team handles privacy requests directly. Reach out through any of the channels below. We aim to respond within the timeframe required by the applicable rules in your eligible region — and we will always confirm receipt of your request so you know it is in the queue.

Team online

Live Chat

Start a chat session from any page in your account area. Describe your privacy request and our team will log it immediately.

Email Support

Send your data request to our support address listed in the account help section. Include your registered mobile number for faster matching.

Account Help Centre

Log in, go to Account Settings, and submit a privacy or data request form. Responses are tracked inside the same portal.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply specific controls at every stage where your data moves — from the moment you register to the point your bKash, Nagad, or Rocket transaction is confirmed. Four areas define how we handle this responsibility day to day.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to see which pages load slowly. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. Unusual access from an unrecognised device triggers a secondary check before the session opens.

Retention and Deletion

We hold your data while your account is active. Once you request closure, we remove identifiable records after the minimum retention period required under applicable local law.

Requesting Changes

You can ask us to correct inaccurate details or export a copy of your data. Submit the request via live chat or the account help form and we will confirm the steps within one business day.

Common Questions About Your Privacy on bdtk10

These are the questions we hear most from people managing their accounts. If your question is not here, live chat is the fastest way to get a direct answer.

We collect your name, mobile number, and the payment method you use — bKash, Nagad, or Rocket. We also log device and session data for security purposes.

Transaction references are stored to support account reconciliation and dispute resolution. Full wallet credentials are never held on our servers — they stay within the bKash or Nagad system.

Yes. Submit a data export request through live chat or the account help form. We will compile and send your data within the timeframe required by the applicable rules in your region.

Log in, go to Account Settings, and use the edit fields for basic details. For changes that need identity verification, contact support through live chat and we will walk you through it.

We share data only with payment processors — bKash, Nagad, Rocket — as needed to complete transactions, and where local law in eligible regions requires disclosure. We do not sell your data.

We delete identifiable records after the legally required retention period for your jurisdiction. You can ask us to confirm when deletion is complete via the account help centre.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.